Privacy Policy | Total Vision Products

Privacy Policy

Last updated: December 3, 2025

This Privacy Policy explains how Total Vision Products (“TVP”, “we”, “us”, or “our”) collects, uses, and protects your information when you visit our website, make a purchase, or otherwise interact with us online or by phone.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We may collect the following types of information when you interact with our website or contact us:

1.1 Information You Provide Directly

• Contact details (such as your name, email address, phone number, and billing/shipping address)
• Account information (if you create an account on our website)
• Order information (products purchased, order history, and related details)
• Support communications (emails, messages, or phone calls you send to us)
• Other information you choose to provide in forms or surveys

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and general location (city/region level)
• Pages viewed, links clicked, and time spent on the site
• Referring pages or sources (such as search engines)

We may use cookies, pixels, and similar tracking technologies to collect this information and to improve your experience on our site.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Processing and fulfilling your orders
• Creating and managing your account (if applicable)
• Providing customer support and responding to your inquiries
• Sending important updates about your orders, account, or changes to our policies
• Improving our website, products, and customer experience
• Sending marketing communications (where permitted by law and your preferences)
• Detecting, preventing, and addressing technical issues or fraudulent activity
• Complying with legal obligations and enforcing our terms and policies

3. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function properly, remember your preferences, analyze how our site is used, and support marketing efforts.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. However, if you disable cookies, some parts of our website may not function correctly.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (such as payment processors, shipping companies, website hosting providers, and analytics providers)
• Business partners where necessary to deliver products or services you requested
• Authorities or third parties when required by law or to protect our rights, safety, or property
• Successors in connection with a merger, acquisition, or sale of all or part of our business

These third parties are only allowed to use your information as needed to perform services on our behalf or to comply with legal requirements.

5. Data Retention

We keep your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes keeping records related to your purchases, support requests, and account activity.

6. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

• Accessing the personal information we hold about you
• Requesting corrections to inaccurate or incomplete information
• Requesting deletion of certain personal information
• Objecting to or restricting certain types of processing
• Withdrawing consent where processing is based on your consent

To exercise any of these rights (where applicable), please contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling your request.

7. Marketing Communications

We may send you marketing emails about products, offers, or updates that we think may interest you. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

Even if you opt out of marketing messages, we may still send you non-promotional communications such as order confirmations, shipping updates, or important notices about your account or our services.

8. Third-Party Links

Our website may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any websites you visit through links from our site.

9. Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

11. International Users

If you access our website from outside the United States, please be aware that your information may be processed in the United States, where data protection laws may differ from those in your country. By using our website, you agree to the transfer and processing of your information in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: sales@totalvisionproducts.com
• Phone: 520-623-0790