Total Vision Products (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website, totalvisionproducts.com (“Website”). This policy complies with the General Data Protection Regulation (GDPR) for users in the European Union (EU) and the California Consumer Privacy Act (CCPA) for California residents.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Personal Information: Name, email address, phone number, and location address.
• Order Details: Information related to the products you purchase.
• Payment Information: Payment details are processed through third-party payment providers and are not stored on our servers.
• Device & Usage Information: IP address, browser type, pages visited, and cookies to improve user experience.

Under CCPA, California residents may request details on the personal data we collect and how it is shared.

2. Legal Basis for Processing Data (GDPR Compliance)

We process your personal data based on:

• Contractual necessity (processing orders and providing customer support).
• Legitimate interests (improving our services and fraud prevention).
• Consent (for marketing communications and cookie tracking).

You have the right to withdraw consent at any time.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders.
• To communicate with you regarding purchases, inquiries, or support requests.
• To comply with legal obligations and prevent fraud.
• To improve our website and personalize user experience.

We do not sell your personal information to third parties.

4. Your Rights Under GDPR & CCPA

GDPR Rights (EU Users):

• Right to access, correct, or delete your personal data.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent for marketing communications.

CCPA Rights (California Users):

• Right to request disclosure of the data collected.
• Right to opt out of the sale of personal information (we do not sell data).
• Right to request deletion of personal data.

To exercise these rights, please contact us at [email protected]

5. Information Sharing

We may share your data with:

• Service Providers: Payment processors, shipping partners, and customer support providers.
• Legal Authorities: If required by law or to protect our rights and security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You may manage cookie preferences through your browser settings or opt out via our cookie consent banner.

7. Data Security

We implement security measures to protect your personal data; however, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or requests regarding your privacy rights, contact us at:
Email: [email protected]

By using our website, you acknowledge that you have read and understood this Privacy Policy.